Engineers, not receptionists
Problems addressed by people who understand technology.
The Harry Shaw help desk is manned by Microsoft Certified Engineers rather than telephone receptionists. If a query cannot be dealt with immediately, it is logged and addressed in the right way, whether by remote access or a personal visit.
Harry Shaw has the team to deal with problems as they occur and does not use remote solutions to hide a shortfall in qualified engineers.
Everyone you see from the technical team has completed appropriate training and is certified by Microsoft or other leading providers such as DrayTek and Unifi.
For immediate support, download the secure remote support tool and call the help desk on 024 7645 5444. Have your remote support ID ready.
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